Refund Policy

This policy is issued by CJR TOP STRIKER LLC, trading as Tradova Funding. Because an account purchase gives you access to a simulated trading account and to credentials that cannot be taken back once used, our refund rules are narrow. Please read them before purchasing.

1. Before delivery (within 24 hours)

If you have not received MT5 credentials and 24 hours have not elapsed since your purchase, you may email support@tradovafunding.com requesting a full refund. We refund to the original payment method: the card charged through Stripe, the crypto wallet you paid from through NOWPayments, or the bank account you transferred from, minus any non-refundable processing fee imposed by the payment processor or bank.

2. After credentials are delivered

Once we have emailed you the MT5 login and password, the account is considered delivered and is non-refundable. This applies regardless of whether you log in, place trades, or pass an evaluation, and applies equally to 2-Step Challenges and Instant Funding accounts.

3. Breached or failed accounts

Reaching the daily-loss or total-loss limit, or breaching a prohibited strategy rule, closes the account with no refund. This is the nature of the product.

4. Free retry at our discretion

Where an account fails because of a verifiable issue on our side (for example our monitoring server dropped your terminal for more than 30 minutes during active trading, or a detection error on our part), email support and we may, at our discretion, grant a free retry on an equivalent account. We do not issue refunds in lieu of a retry.

5. Duplicate or accidental purchase

If you purchased the same account twice within 24 hours and have not yet received the credentials for the second one, email support and we will cancel and refund the duplicate.

6. Chargebacks and payment disputes

Initiating a chargeback through your bank or card issuer, or a dispute with a payment processor, for an account that has been delivered is a breach of our Terms. We contest such disputes with the delivery emails, support history and audit log of the account, may permanently close all of the customer's accounts, and may pursue the unpaid balance.

7. How to request a refund

Email support@tradovafunding.comfrom the address on your account with the subject line "Refund request — [order number]". Include the original purchase confirmation and your reason. We respond within 2 business days.

8. EU consumer rights

Where you are a consumer in the EU, you may normally have a 14-day right of withdrawal under Directive 2011/83/EU. By purchasing and accepting immediate access to the simulated trading account, you expressly waive that right with respect to digital content already supplied, as permitted by Article 16(m) of the Directive. This waiver is part of our Terms of Service.