FAQ
Common questions, answered.
How do I receive my MT5 credentials?+
Within 24 hours of payment confirmation, your MT5 login + password + server are delivered to your registered email. Most orders complete in under an hour.
Which broker do you use?+
We use Exness for all challenge and funded accounts. Exness is a top-3 global forex broker with low spreads and reliable execution.
What's the difference between 2-Step and Instant Funding?+
2-Step is a paid evaluation: pass Phase 1 (8% profit) and Phase 2 (5% profit) without breaching, and you're funded with a higher split (up to 85%). Instant Funding skips the evaluation — you start with funded capital immediately at a slightly lower split.
Do you use trailing drawdown?+
No. We use static-equity drawdown, calculated from your starting balance. The same baseline applies for the life of the account (or, on 2-Step, until the phase transition resets it).
When is the daily drawdown reset?+
Every day at 00:00 UTC. Your start-of-day balance is captured at that moment and the 5% daily DD threshold is measured against it for the next 24 hours.
What happens when I breach a rule?+
The account is marked breached, closed, and the broker login is archived so trading access ends. You'll receive an email + see a red banner on your dashboard with the specific rule that fired and the exact evidence (lot sizes, timestamps, threshold percentages). All breaches are final.
Can I run an Expert Advisor (EA)?+
Yes. Commercial signals and self-built EAs are both allowed. The only restriction is on the strategies they implement — see the Rules page for the list of prohibited patterns.
How are payouts processed?+
Bi-weekly via USDT TRC-20. Set your TRON wallet on the dashboard, request a payout, and it's processed within 1–3 business days after admin approval.
Is there a refund policy?+
Account fees are non-refundable once the credentials are delivered. If the account is never delivered (you cancel within 24 hours, before activation), full refund. See the Refund Policy.
How can I pay?+
By card through Stripe, in crypto through NOWPayments, or by bank transfer arranged with support. Orders paid outside the website checkout are recorded in your dashboard by our team once the payment is confirmed.
Who operates Tradova Funding?+
Tradova Funding is a brand of CJR TOP STRIKER LLC, a Wyoming (USA) limited liability company. The same company operates Trading AI Mind, the automated-trading service you can run on your Tradova account.
Do you offer scaling?+
Yes — funded accounts that hit 10% profit on a payout cycle can scale up to the next account-size tier on request. Scaling preserves your profit-split tier.
Have another question? Open a support ticket →